Privacy Policy

1. During an activation, inquiry, or purchase of a product or service (including transactions made by you through our sub-dealers, retailers, and other service representatives);
2. when your purchase our products or services through our other service channels including technical support or during the warranty, repair claims, and service process;
3. from third parties, like credit reporting agencies, or other third parties with whom you have had a payment relationship;
4. when you speak with someone in our call center, use our products or services, visit our Website, or use our apps.

• Does Canadiansim require my consent to collect, use or disclose my Personal Information?

Yes. However, this is subject to certain limited exceptions and limitations. You will be deemed to have given your consent when using our products or services. In some cases, we may specifically ask for your express permission before collecting, using, or disclosing your personal information. For instance, we may ask for your express approval verbally, by ticking a box, signing an agreement, or taking another affirmative action, if your Personal Information is extremely sensitive and is needed for a new purpose/reason. You may also be able to withdraw your consent which you provided to us earlier either expressly or by implication, if it isn’t necessary for the product or service you are using. For instance, you can choose not to receive any of our marketing communications, including commercial emails and SMS messages, by visiting us online at https://canadiansim.com/communicationpreferences or by visiting your profile. Should it be necessary for us to collect and use your Personal Information in order to provide you with the products or services you requested or the safety and security of our network, then we will be unable to provided you with opt-out option since it is a mandatory  condition of service. The only option in such cases is to terminate your product or service with us. The privacy law also enables certain exceptions to obtaining consent, including the following:

1. if it protects you in any way (like a medical emergency or a threat to your safety);
2. if a court orders it or if it is in compliance with a warrant issued by a competent authority;
3. if it helps in or aids in collection of funds owed legally;
4. if a law is breached or there is a breach of an agreement is committed and the purpose is to investigate such a breach of law or agreement (for example piracy in breach of the Copyright Act);
5. if it is the the purpose of investigation, suppression or prevention of fraud and/or is required to secure our networks; or
6. if it is otherwise legally permitted, required or allowed

When it is appropriate or necessary, we could rely on one of the above.

• What is De-identification of Personal Information and does Canadiansim use De-identified Personal Information?

The demand for government-held data is increasing. This requires corporations and institutions including Canadiansim to employ effective processes and techniques for removing personal information from the data collected. An important tool in this regard is deidentification. “De-identification” is the process of removing personal information from a record or a data set. De-identification protects your privacy because once deidentified, a data set is considered to no longer contain your personal information. If a data set does not contain your personal information, its use or disclosure cannot violate your privacy. Therefore, the privacy protection provisions of the Freedom of Information and Protection of Privacy Act (FIPPA) and the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA) do not apply to de-identified information. De-identification would not reduce the risk of re-identification of a data set to zero. However, the process produces data sets for which the risk of re-identification is very little. Yes, Canadiansim uses de-identified information to improve its operations, products, services and available offers, to provide social benefits, and to develop analytic marketing reports. To better educate us, de-identified data may also be integrated with statistical data, including data from public sources and third-party data aggregators.